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Who we help

Everyone around the person, on one record

Debt rarely belongs to one organisation. EliConnect lets advice services, landlords, councils and creditors each play their part without the person retelling their story.

Advice charities

Debt advice charities and community advice

From a four-adviser food bank to a regional advice network.

MaPS Standards CONC 8 SFS

  • Casework, client portal and funder reporting in one place, so advisers stop re-keying
  • Open banking for a true Standard Financial Statement in minutes
  • Confirmation of advice that clients can read in minutes, aligned to MaPS Standard 4m
  • Multi-funder impact reports without a spreadsheet marathon each quarter
  • Charity pricing from £8,000 a year, with implementation free

Rooted Finance moved its casework from AdvicePro and Hackney Food Bank moved from Monday.com. Both run on EliConnect today.

Charity pricing
Housing

Housing associations

Money advice and tenancy sustainment teams.

RSH consumer standards Consumer Duty

  • Reach tenants early with self-registration and secure messaging, before arrears escalate
  • Keep money advice, income teams and partner agencies working from the same consented picture
  • Evidence outcomes for boards in a way that stands up, without scoring subjective judgements
  • Two housing associations took part in our 12-month inner London pilot
Read our guide to evidencing outcomes
Local government

Councils

Council tax, hardship and resident support teams.

  • One resident record across council tax recovery, hardship funds and advice referrals
  • Warm referrals into local advice partners, with the resident's consent, and feedback on what happened
  • Reporting on reach and outcomes for commissioning decisions
Talk to us about your service
Creditors

Energy suppliers and lenders

Vulnerability, collections and customer support teams.

Consumer Duty FCA PS25/19

  • Refer customers in difficulty into free advice through a route they can trust
  • Receive agreed plans and outcomes back, with the customer's consent
  • Keep the audit trail the Consumer Duty expects, and prepare for recording vulnerability-related complaints from January 2027
  • Commercial pricing from £25,000 a year, with white-label options on Enterprise
Commercial pricing
Questions

Good to know

Does the Consumer Duty apply to housing associations?

Only to firms the FCA authorises. Many housing money advice teams are not FCA-authorised, so the binding standards are usually the Regulator of Social Housing consumer standards and the MaPS Standards. EliConnect evidences good outcomes whichever regime applies to you.

Can creditors see a customer's advice?

Only what the customer has agreed to share, for the purpose they agreed. The advice organisation stays in control of its client records.

Not sure where you fit?

Tell us about your service and we'll show you the parts that matter to you.

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