Latest Insights

  • The importance of The Duty for customer care in banking

    The importance of The Duty for customer care in banking

    28/10/2022

    Earlier this year, the FCA officially announced long awaited plans for a new regulation, the Consumer Duty, on 27 July 2022. The Duty is essentially replacing the previous TCF (Treating Customers Fairly) guidance. No longer...

  • Elifinty: Providing financial resilience in a time of crisis

    Elifinty: Providing financial resilience in a time of crisis

    10/10/2022

    The cost of living crisis is growing rapidly, driving household debt up, and building pressure for government and creditor institutions to provide meaningful support to consumers. Creditors are faced with having to navigate a complex...

  • Financial Wellbeing the Elifinty way!

    Financial Wellbeing the Elifinty way!

    18/05/2022

    Looking at the financial wellbeing space, you can see immediately that there is a lack of capacity and products to help and advice people in financial difficulties. We have seen that for too long that...

  • Why financial aftercare matters

    Why financial aftercare matters

    11/03/2021

    Complex and varying needs of people stuck in debt combined with the often outdated systems and clunky debt advice processes continue to have negative impacts on the outcomes of debt advice service. The focus is...

  • An expert view on the Coronavirus Job Retention Scheme

    An expert view on the Coronavirus Job Retention Scheme

    19/02/2021

    The Chancellor’s Job Retention Scheme to help SME’s retain staff due to the Coronavirus economic crisis has been widely welcomed. Together with the other measures included in Chancellor’s £330 BN package this scheme shows that...

  • Grappling with a crisis of extraordinary global scale

    Grappling with a crisis of extraordinary global scale

    19/02/2021

    The spread of Coronavirus is causing unparalleled anguish in households, across commerce and industry. Never has any democracy in peacetime had to grapple with a crisis of this extraordinary global scale. The threat of a...

  • Positive news on banks: Seeing the good in the bad

    Positive news on banks: Seeing the good in the bad

    19/02/2021

    Banks are central to people’s financial situation. If you want to borrow money, have already borrowed money or are saving money in a bank, this post has positive news for you. Borrowing money The Bank...

  • Turning financial wellbeing into reality

    Turning financial wellbeing into reality

    19/02/2021

    Towards financial Wellbeing – Lack of financial resilience is blighting the lives of over 12 M people. Around 61% of UK’s population are tech savvy enough to own a smart phone yet 24M people do...

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