13/02/2024
Last year, energy debts and arrears hit £2.6 billion – the highest they’ve ever been. Energy companies, the pressure is on to pave a smoother path towards debt resolutions – one that helps you stay...
21/12/2023
Energy debt levels in the UK have reached their highest ever at £2.6 billion. More than six million UK adults are currently behind on their energy bills. More people had accessed energy debt support from...
13/12/2023
Reading the news, you might think that the UK’s cost of living crisis is no longer a crisis at all. Media attention has wavered, and so have internet searches. In fact, Google Trends data shows...
The Financial Conduct Authority’s (FCA) Consumer Duty is finally here, introducing new rules for consumer protection and support across the financial services sector. It’s something we’ve been talking about for years at Elifinty, and not...
25/05/2023
Leading a housing association is a perpetual juggling act. Whether you’re trying to meet the demands of government or striving to offer the best homes and services to residents, the burden is heavy and costly. ...
16/05/2023
Consumer vulnerability is one of the most pressing economic challenges facing utilities providers. Traditionally, individuals were classed as financially vulnerable if they were on low incomes, lacked savings or were unemployed. But in the wake...
12/04/2023
For all the economic challenges facing housing associations, the crumbling state of resident relationships is the most troubling and perhaps the most shocking. Alarmingly, a quick scroll through social media shows the extent of mistrust....
04/04/2023
The decrease in wholesale energy prices is nothing more than a glimmer of light in the tunnel for your customers. With more than 900,000 families in payment arrears, and the number of homes living in...
16/03/2023
The global economy is shifting. While banks are not unaccustomed to having to adapt to changing markets, this year is presenting a whole new kind of landscape. Because of the downfall of the economy –...
13/02/2023
Digital technology is shaping our world; taking society down avenues once never dreamed possible. Tech has both made lives much easier, but also added a lot of pressure, especially for businesses to live up to...
07/02/2023
In 2023, it’s crucial that energy companies are treating their customers fairly. It’s a year that is different from previous, as the world faces its first ‘truly global’ energy crisis – according to the head...
07/02/2023
Amidst a rapidly declining economy, there are unprecedented challenges for creditors to mitigate escalating consumer debt on business. Firms need to embark on a cultural shift and transform the way they care for their customers...
